Agoda Customer Service Not Responding After Fake Hotel Listing

I made a booking through Agoda for the property “Collection O Dwarka” in Dwarka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total of Rs 1200. Initially, I had difficulty locating the hotel, but I eventually managed to find it and also tried to contact the host by phone. My calls were not answered, and when I reached the location, I was informed that the hotel had been closed for the past 15 days and that it was a fraudulent listing. At the address shown on Agoda, there was a completely different hotel. The person there told me that the property I had booked was closed and not operating, and that the host had confirmed the name but was not actually available. I was advised to ask Agoda for a refund, as the booking could not be honored. I tried to contact Agoda customer service about this problem, but I have not received any response so far. I have also not yet been able to submit a formal refund request through the platform. I request that Agoda provide a full refund of Rs 1200 for this booking, as the property was closed and I could not stay there. I expect this issue to be resolved promptly and the fraudulent listing to be reviewed so that other customers do not face the same problem.