How can I be informed about hidden fees on Agoda?

The experience was extremely disappointing for several reasons. The room walls allowed loud noise from the disco to pass through, making it impossible to sleep at night. The service quality was very poor and did not meet even basic hospitality standards, and the light in our room could not be turned...

On September 15, 2025, I booked Junda Ilios Hotel through Agoda (Booking No: 1650443591) at a confirmed price of €306 (4% discount, ₺14,850.56). However, on September 16, 2025, my Revolut card was charged €321 — higher than the confirmed price. There was no notice, no explanation, and no mention of ...

On August 2nd, I made a reservation through Agoda for a stay at Lanta Lapaya Resort, Koh Lanta, Thailand, from September 2nd to 9th. The booking was advertised with a “Best Price Guarantee.” However, at the final payment stage, I noticed that—despite not requesting any additional services—an amount ...

I made a hotel reservation through Agoda. While the invoice shows a total of 33,191 TRY, 34,544 TRY was charged to my credit card. When I contacted my bank, they informed me that the difference was due to Agoda. Is this a deceptive practice? I had approved a total amount to be charged, so where did ...

We were charged twice for the same hotel reservation. We booked a stay at Perios Beach House Hotel in June for the dates July 19–23. However, we noticed that two separate charges were applied for the exact same booking. This is a serious issue, and we expect it to be addressed promptly. We are requ...

On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...

I made a hotel reservation through the Agoda.com app, but when I checked my bank statement, I saw that the amount charged to my card was higher than the price displayed on the app at the time of booking. There was no clear explanation for this extra charge—no added service fee, no tax breakdown, not...

Booked a hotel on 26 January, emailed and yet to receive a confirmation email. Money was deducted from my account. Agoda customer service agents did nothing to assist me. Asked them to email to my registered email addtess but did not. Is this a scam? None of the customer service agents assisted in s...

In August, I made a hotel reservation for ₺14,002. Although there is a 10% discount for new users, it was not applied. Additionally, I noticed that a higher amount was charged to my credit card despite the discount not being applied. Furthermore, during the booking process, I received a last room wa...

I booked a hotel in Amsterdam (Hotel de Jonker) through Agoda. The site initially showed a total cost of 14,966 TL for 3 nights, but my card was charged 15,566.42 TL, which is around 600 TL more than expected. Additionally, despite Agoda already charging me for taxes, I was charged an extra 50 euros...

On 08.07.2024, I made a holiday reservation from agoda.com for the dates 15-19.07.2024, after being directed from Trivago. Since I made this reservation at an address redirected by trivago.com.tr in Turkey, I proceeded with the transaction as usual. I paid for the reservation with my Ziraat Bank cre...

I previously booked and stayed at Salamis Bay Conti in Cyprus through Agoda without any issues. For my upcoming trip from September 6-10, reservation number 1248371668, I booked a vacation for three people. Today, when I called the hotel, Ms. H*** informed me that I would need to pay an additional f...

Today, I got a message that looked like it was from PTT courier services. They told me to click on a link. I was really surprised when it sent me to Agoda.com, and I found out that around 10,000 TL was taken out of my account without getting anything in return. I need a refund for this amount right ...

In April, I made a reservation through the Agoda hotel booking website at the Sentido Orka Lotus Beach Hotel for 5 nights and 6 days from August 28, 2023, to September 02, 2023. The reservation number is 895386764. A week before our arrival, I contacted the hotel to check the reservation, and there ...

! We snagged a reservation for two on June 5, 2023 with reservation number 936416180. But unfortunately, the website didn't have a payment option available. So, we had to go with the "book now, pay on June 8th" choice. We had no idea, but it ended up causing a bunch of payment problems. When we sent...