5
Resolved

Agoda Refuses Full Refund After Gulf Air Cancelled Flight

March 9 6:09 PM74
Steve's Thank You Message
Thank you for eventually sorting my problem out

I booked a Gulf Air flight from Singapore to Manchester via Bahrain for 17 March for a total cost of £220. I recently discovered, only after checking directly with Gulf Air, that this flight has been cancelled, even though the company I booked with never informed me of this cancellation in any way. When I contacted the company about the situation, instead of explaining why I was not notified, they simply told me to click the cancellation button and that they would refund only £150 of the £220 I paid. In other words, I am being asked to accept a financial loss even though I did not cancel the flight myself and was not properly informed about the airline’s cancellation. I find it unacceptable that I am being penalised with an effective cancellation fee when the flight was cancelled by the airline, and I received no notification from the booking company. I request a full refund of the £220 I paid, without any deductions, and a clear explanation as to why I was not informed of the flight cancellation in a timely manner.

Steve
March 12 11:12 PM

Thank you for eventually sorting my problem out

Comments

Similar Complaints

Agoda Charged Me but Hotel Canceled My Booking

May 5, 2025 1:04 PM129

I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that...

1

Agoda Canceled My Fully Paid Hotel Reservation Last Minute

February 15, 2025 3:47 PM51

I booked a hotel in Cyprus through Agoda months in advance, including flights and all necessary arrangements. Just three...

Agoda Delayed Refund for Canceled Hotel Booking

December 10, 2024 1:00 AM138

I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds...

Agoda Double Charged and Canceled Booking - Refund Denied

October 16, 2025 6:31 PM20

Agoda double charged me for a booking in Goa and refuses to refund me. I have been in contact with them via email since ...