Agoda Won’t Refund Full Charge for Unused Hotel Reservation

Umut
Agoda
94

I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Because of this incorrect date, I could not check in, and even though I did not stay at the hotel, $27 was charged to my card.

I reported the situation to both the hotel and Agoda, but no one helped and no solution was offered. Although I did not use the reservation and informed them of the mistake as soon as I became aware of it, I do not find it fair that the full amount was charged. I am requesting a full refund of the $27 that was charged to my card.

1 Support

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I booked a King Bed room through Agoda, but the hotel provided a cheaper room with fewer opportunities, and they only offered a partial refund. How can I get what I was promised?

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