Third-party booking platforms make rebooking non-refundable reservations difficult. After processing your reservation, the third-party company pays the hotel for the room.
If you cancel your reservation, you're usually charged immediately because these fees were collected at booking. The third-party platform cancels the hotel reservation. The hotel may not have received its share of the payment depending on when you booked.
Canceling your reservation frees up the room for other guests, but the hotel doesn't know if you'll stay. If all rooms are taken, the hotel may charge you for a new one. Even if they gave you a room for free, the third-party travel site would have to pay the hotel.
In such cases, apologize for any errors, express your desire to stay at the hotel, and politely request a credit from the canceled reservation for a new stay. Personal understanding and goodwill often matter. Human sympathy can be powerful, so let the General Manager respond. If all goes well, you may but the chances are quite low.
I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533...
I made a reservation through Agoda.com for two Superior Twin rooms with pool view at Mardin Park Dedeman Hotel for the dates of December 29th – January 2nd, under reservation number 601213863. However, due to flight cancellations, I was never able to travel to Mardin and could not use the accommodat...
I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile application. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cance...
On December 16, 2025, through the Agoda app, I accidentally created two reservations for the Pearl Hotel Phuket with a January 18, 2026 check-in date,...
I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking...
On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been proc...
On October 19, 2025, I made a reservation through Agoda for Skyhill Hotel in Ankara, booking a “1 x Room Assigned on Arrival” type room. When I arrived at the hotel on October 27, 2025, I was denied check-in because the hotel staff stated that married couples are required to present a marriage certi...
On October 20, 2025, I made a reservation through Agoda.com for the Rest Chinatown Hotel in Singapore (Reservation No: 1944913099). The total cost of the reservation was $71, which I paid by credit card. I later tried to cancel my booking, but my cancellation request was rejected by Agoda.com. Whil...
On October 10, 2025, at 17:24, I made a reservation through Agoda for Gloria Tibi Hotel, covering the dates October 11–12, 2025 (reservation code: 5872*27). I completed the payment using my credit card (last four digits: 0795). After making the reservation, I contacted the hotel and was informed tha...
I accidentally made a reservation through Agoda.com for Hotel Marmont Geneva for the dates October 24–26, even though I actually planned to stay on November 22–24. I realized my mistake just six minutes after completing the booking and payment confirmation and immediately tried to contact both Agoda...
On September 21, 2025, I searched Google for same-day hotel options and, since the price appeared cheaper, I made a reservation at Avcılar İnci Hotel through an Agoda link. On the booking screen, it was clearly stated that “immediate payment was not required.” Despite this, Agoda instantly charged m...
Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025 (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my res...
On 07.06.2025, I made a reservation through Booking ID 1618504648 for the hotel M*** Homes Marmaris in Marmaris/Turkey, with a check-in date of June 22, 2025, and check-out on June 23, 2025. While searching for hotels on Google, I chose to book through Agoda because it was ₺100 cheaper. Although I s...
I booked a room at Nidya Hotel through Agoda for June 1 and paid 2300₺. Before booking, I received confirmation that I could check into the room. However, upon arrival, the hotel refused my entry and said I was banned. I immediately contacted Agoda to cancel my reservation and request a refund since...
I visited Sofia, Bulgaria from May 17–19, 2025 for a short tourist trip. When I decided to extend my stay by one night, I quickly booked a hotel through the Agoda app. Unfortunately, the app auto-filled the reservation dates during the search, and I didn’t realize until later that the booking was ma...
I booked a hotel through Agoda and paid the full amount upfront. Later, I noticed that my reservation included a “Free Cancellation” option. According to the written policy, I could cancel without any charges as long as I did so before May 8, 2025. I canceled within the allowed time frame, yet Agod...
I booked a room at Dream Suites Taksim through Agoda and chose an option that clearly stated I could cancel free of charge until April 5, 2025, at 12:00 PM. I canceled the reservation well within the allowed cancellation window and even received confirmation that a refund would be issued. However, ...
I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I co...
Agoda just canceled my booking without my consent and now refuses to refund my money! They are lying and trying to get rid of me with AI-generated responses. Let me expose this fraud! 🧵👇 1️⃣ I booked an apartment in Bucharest for 6 people via Agoda’s website on my mobile phone. Their site forced m...
I’m very disappointed with how Agoda is handling my reservation change request. I contacted the hotel directly to ask if I could change the dates of my stay, and they agreed without any issue. But every time I reach out to Agoda to process this change, they reply with the same false excuse: “The hot...
I’m seriously frustrated with Agoda right now. I made a reservation through their website (Booking #1584510548), and I clearly needed 2 separate rooms for 2 adults—one adult per room. But somehow, the booking went through with incorrect guest information. Instead of listing each adult in a separate ...
I booked an all-inclusive stay at Justiniano Deluxe Resort through Agoda on March 27, 2025, for the dates September 1–6, with the “free cancellation” option clearly selected. I made the full payment in one transaction, thinking that if anything changed, I could cancel without losing my money. But wh...
Hi. this is the second day I'm trying to get a clear answer from Agoda support regarding my booking in Bratislava 26-29 March 2025. First, I was told that the cancellation was due to a mistake by Booking.com staff. Then, a new version appeared – as if the apartment tried to charge me extra money for...
I booked a hotel on Agoda.com but accidentally selected the wrong dates. I canceled the reservation as soon as I noticed the mistake, thinking I could either get a refund or change the dates. But when I contacted customer support, they told me neither was possible—no refund and no date change allowe...
