My name is Ömür Ö*** S***. I made a reservation through Agoda at B&B HOTEL Paris 17 Batignolles for myself and my wife, Nurdan S***, under the reservation number 1703547014, with check‑in on 28 March 2026 and check‑out on 30 March 2026. After completing this reservation, I had a serious motorcycle accident and suffered a broken leg, which is currently in a cast. I am under ongoing medical treatment, and my doctor will re‑examine me soon to decide whether surgery is required. Because of this unexpected medical emergency and the uncertainty about my ability to travel, we are unable to proceed with our planned trip to Paris and our stay at the hotel on the reserved dates. I have a current medical report and X‑ray images documenting my condition, and I can share these as proof if needed. Considering these exceptional medical circumstances, I kindly request that the total amount I paid for reservation number 1703547014 be fully refunded as an exception to the usual cancellation rules. We were very much looking forward to this trip, but at the moment my health situation does not allow me to travel. I ask for your understanding and assistance in processing a full refund for this reservation and look forward to your response.
I made a reservation through Agoda at Hotel Monarch Batumi for the dates October 27–28, 2025, but I was forced to cancel my stay due to a medical emergency. Despite providing all official medical documents, both the hotel and Agoda refused my refund request. Meanwhile, the airline and car rental com...
Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they ca...
I experienced significant inconvenience due to my Agoda reservation, details of which are provided below. I had booked 2 rooms for 1 night for 3 people. The hotel informed me they could only provide 1 room due to unavailability and could not accommodate the second room. They stated that since Agoda ...
I booked a reservation at Roi Hotel Alsancak through Agoda.com for March 15-17, but due to a medical issue, I need to cancel and request a refund. When I contacted the hotel directly, they stated they are willing to assist, but Agoda must send them an email to process the cancellation. The biggest ...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
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