Agoda Hotel Stay Invoice Not Provided After Payment
I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda customer service about this issue, however I have not been provided with an invoice and I do not have any usable contact number or channel that actually resolves the problem. At the moment I have a completed and paid reservation, but no official invoice has been issued. I kindly request that the invoice for this stay, covering the total amount of ₺3,000 paid by credit card, be issued and sent to me as soon as possible so that I can document this payment properly.
Progress
I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately 3,000 TL by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation.
I attempted to reach Agoda customer service about this issue, however I have not been provided with an invoice and I do not have any usable contact number or channel that actually resolves the problem. At the moment I have a completed and paid reservation, but no official invoice has been issued.
I kindly request that the invoice for this stay, covering the total amount of 3,000 TL paid by credit card, be issued and sent to me as soon as possible so that I can document this payment properly.
