Agoda Refund Request For Cancelled Booking – Early Check-in Issue

I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed, I immediately called the property to verify the early check-in request, and during this call, the hotel clearly informed me that early check-in would not be possible. Because early check-in was a critical condition for me, I cancelled the booking right away on 07/03/2026. The booking terms on Agoda showed that the reservation had free cancellation, and my cancellation was done before the free cancellation deadline. However, the booking page stated that I should contact the property regarding the refund. When I called the hotel again, they refused to process the refund and directed me to raise the issue through Agoda. Following their instructions, I submitted my complaint through the Agoda website, which redirected me to WhatsApp support. I explained the entire situation there as well, but so far, I have received only automated messages and no real assistance or resolution. I paid a total of 991.83 INR for this booking via GPay, and given that I cancelled within the free cancellation period and that the early check-in condition was not met, I find it unfair that my refund has not been processed. I request that Agoda urgently review this case and issue a full refund of 991.83 INR to my original payment method, along with a clear confirmation that the refund has been completed.