In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exchange, but my request was rejected on the grounds of “user error.” I absolutely do not accept this decision; the shoes were worn normally like anyone else would, and we did not even have the chance to wash them. It makes no sense to consider a shoe that tears in three months as user error. Moreover, while other children’s sports shoes on the market cost around ₺700–₺800, I paid ₺1500 to Adidas expecting better quality, but I was left deeply disappointed. Even though the product is under warranty, I request that this grievance be resolved and the shoes be replaced.
I purchased a pair of Adidas shoes from the Viaport store (Invoice No: 386047, dated 14.09.2024) for my 7-year-old child, trusting the brand's quality and reputation. However, within just one month of normal use in the city, the shoes became so worn and deformed that they look as if they were used f...
On June 12, 2025, I bought a pair of Adidas Predator turf shoes from Canerkek Spor Giyim at Konya Kulesite, paying ₺6999.5. I trusted the product partly because the store staff praised its performance. Shockingly, during the very first match I played — on June 17 — the left shoe’s front sole tore ap...
On 28.04.2025, I purchased a pair of Adidas turf football shoes from E**** B**** Spor at Samsun Piazza, with invoice number 1992577. I paid ₺2609 and was clearly told the product came with a 12-month warranty. I used the shoes strictly on turf fields and only for their intended purpose — no misuse, ...
On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...
On October 3, 2023, the Adidas shoes we bought from Boyner tore open after only the third wear. I can't fathom how a pair of outdoor shoes, for which we paid ₺3250, could rip apart on the third use. Despite reaching out to Adidas, my complaint was rejected. If a product I paid so much for tears apar...
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