Ucuzabilet'ten İptal Edilen Uçuş İçin Para İadesi Gecikmesi

Subject: Ucuzabilet – Refund Not Received After Flight Cancellation

To Ucuzabilet/ Etstur
ı write a complaint about Ucuzabilet (ETS Tur) regarding a flight Booking that was cancelled by the airline.

On 30 August 2026, ı purchased round-trip flight tickets from Minsk to St. Petersburg and from St. Petersburg to Minsk through Ucuzabilet, data of flight 11.09.2026 and 13.09.2026. The Booking was for a Pobeda Airlines flight. My Booking reference/PNR is X2M575, Ticket 6090443689971.

I was not informed by Ucuzabilet about any schedule change. When ı arrived at Minsk Airport 2 hours before departure, ı discovered that the flight had been completely cancelled.

I immediately submitted a refund request to Ucuzabilet, attaching ALL supporting documents including the e-tickets and proof of payment. After multiple follow-UPS, Ucuzabilet's technical support finally confirmed that my refund was approved and that the Money would be returned within 1 to 3 weeks.

It has now been over 3 weeks, and ı have not received the refund. I have sent three additional e-mail to Ucuzabilet's support but ı have received no response — ı was being completely ignored.

I request:
1. İmmediate processing of my full refund without any deduction (since the cancellation was not my fault).
2. Written confirmation of when the refund will be issued.
I have attached the relevant documents as Evidence.

I expect a prompt resolution from Ucuzabilet.

Regards,
Olga Shmıalkova
azızova-20@mail. Ru
+375292090752