Yemek Sepeti

I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...

We have been operating a restaurant in Edirne Merkez, and for a long time, we’ve been experiencing serious payment transparency issues with Yemeksepeti. Despite completing dozens of orders, we are consistently left in the dark regarding the breakdown of deductions and our actual earnings. For exampl...

My experience with Yemek Sepeti has been deeply upsetting. For the past two months, I’ve been trying to switch to using my own courier, but the system doesn’t allow it. During this time, I’ve faced commission cuts of up to 50%. On top of that, advertising fee invoices have been issued without my kno...

I placed an order from Burger King via Yemeksepeti and paid extra for a "Giant Fries." As clearly shown in the attached photos, what I received was anything but giant—the portion was barely half of what it should have been. I contacted Yemeksepeti support three times, and each time it felt like I wa...

On July 5th, 2025 at 23:39, I placed an order for a 2-person menu through Yemeksepeti, and the experience left me shocked by the lack of care shown. The Whopper and Chicken Royal burgers arrived completely smashed and unappetizing. Not a single sauce was included, and the 6-piece Chicken Tender was ...

I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...

On June 28, 2024, around 4:00 PM, we placed a water order via Yemeksepeti from a business named Kızılay. My order number is pcf8-v7tp. However, since this branch is located in Kocaeli, the business informed us over the phone that they couldn’t deliver the order. We live in Istanbul, so this caused a...

On June 25, 2025, I ordered a mosaic cake and a frozen Refresha from STARBUCKS via the Yemeksepeti app for ₺409.99. After paying the courier with my credit card, I was shocked to see that the only item delivered was a single Americano—a completely different product. During my first conversation with...

I got a faulty product from Yemek Sepeti and wanted to return it, but the whole process was overly complicated and tiring. The return option in the menu is not clearly defined, and the instructions given are quite unclear. It truly seems like the return process is set up to frustrate you into surren...

I ordered from Yemeksepeti and waited a frustrating 1 hour and 25 minutes without any updates or delivery. When I contacted customer service, their response was simply to call the restaurant and recommend canceling the order—nothing else was offered. The lack of communication regarding the delay was...

I initially wanted to cancel the order I placed through Yemek Sepeti, but the platform did not allow it. The product arrived late and completely ice cold, so I refused to accept it and sent it back. I even contacted customer service right away to explain the situation, but they were unhelpful and di...

Don’t use this disappointing app called Yemeksepeti—they’ve turned into a careless, profit-driven company. They don’t seem to value customers anymore; their focus is just on increasing order numbers and growing their market share. Even when something goes wrong, there’s no real support or effort to ...

On May 26, 2025, at 17:26, I placed an order via Yemeksepeti for two “Venti White Chocolate Mocha Frappuccino” beverages from Starbucks. For a drink that should have been delivered in no more than 25 minutes, I ended up waiting for a full hour. When the products finally arrived, the whipped cream ha...

I placed an order on Yemeksepeti at 22:47. After waiting for an hour, I attempted multiple times to inquire about the status of my order by contacting the Help Center. Unfortunately, the support I received was unhelpful and lacked any meaningful resolution. Despite being repeatedly informed that the...

I have been a user who has been suffering from Yemeksepeti application (online food delivery mediary) for years, most of the time the customer representative says that they cannot help me because they cannot take any other action (due to the system not allowing them). Before, they were asking their ...

Even though I entered my address correctly on Yemeksepeti, their system keeps saving it incorrectly. As a result, deliveries are sent to the wrong locations by couriers who have no idea what they’re doing, and I end up being blamed for it, even though I’m the one suffering. My latest order was deliv...

I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...

On May 10, 2025, at 20:42, I placed a food order through the Yemeksepeti app from a newly opened restaurant from which I had previously ordered several times via a different platform. The estimated delivery time was shown as 40 to 65 minutes. In my past experiences with this restaurant through anoth...

On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...

I placed an order through the Yemeksepeti app from a restaurant called PİLAV38. First, they mixed up the order, then said they had run out of rice, and finally told me it would take another 30 minutes to deliver—this was already 1.5 hours after I ordered. They casually asked if I wanted to cancel, s...

In my order placed through the Yemeksepeti app, a large strand of hair came out of the pide. Of course, I immediately requested a refund. However, Yemeksepeti says they will only refund the pide. Apparently, I'm expected to eat the lahmacun. How can I eat the other item when both are made from the s...

Instead of resolving my complaint about the faulty product by contacting the relevant company, Yemek Sepeti had the audacity to come up with a ridiculous offer like "let's create a ₺70 return code for you"—which is basically their way of telling me to order from them again, as if that somehow solves...