I Got Only One Third Refunded by Yemek Sepeti for Defect

I got a faulty product from Yemek Sepeti and wanted to return it, but the whole process was overly complicated and tiring. The return option in the menu is not clearly defined, and the instructions given are quite unclear. It truly seems like the return process is set up to frustrate you into surrendering. The difference is notable—ordering was easy and hassle-free, but returning the item is a whole other experience. Despite all the effort I put in, Yemek Sepeti only gave me a coupon that was worth a third of what I originally paid. When I inquired about the rest, they just stated that the remaining amount was non-refundable and recommended I view it as a donation. This entire experience made me feel exploited and overlooked.