I have been a user who has been suffering from Yemeksepeti application (online food delivery mediary) for years, most of the time the customer representative says that they cannot help me because they cannot take any other action (due to the system not allowing them). Before, they were asking their employee, probably in the same room. They were getting back to me and they were solving the problem. Now they give auto-generated replies(I think there is no real person as customer representative anymore) I have been reporting the deficiencies of the system by sending feedback forms for months, but it has gotten worse. The last incident I experienced is something unseen. Note: When I created this complaint, the last 2 answers given to me (the same answer) were given again for the 3rd time and my request was closed by marking it as solved for the 10th time. I am already tired and I am writing my complaint here with my last remaining energy.
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
Even though I entered my address correctly on Yemeksepeti, their system keeps saving it incorrectly. As a result, deliveries are sent to the wrong locations by couriers who have no idea what they’re doing, and I end up being blamed for it, even though I’m the one suffering. My latest order was deliv...
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
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