My Order Was Sent to the Wrong Address - I Was Blamed by Yemek Sepeti

Even though I entered my address correctly on Yemeksepeti, their system keeps saving it incorrectly. As a result, deliveries are sent to the wrong locations by couriers who have no idea what they’re doing, and I end up being blamed for it, even though I’m the one suffering. My latest order was delivered somewhere else, but my money was still taken. When I contacted the support center and explained that I hadn’t received my items, their response was, “We can’t take any action at the moment,” leaving me completely helpless. It felt like I was being pushed around through inaction. This authoritarian attitude from Yemeksepeti needs to stop. Now they’re telling me to change my address, even though it has always been correct. For the past six years, every single order has arrived at this same location through Yemeksepeti. But now, when an order gets marked as delivered incorrectly and I manage to track down where it really went, all I get in return is, “We can’t do anything, you must have entered the wrong address.”