Unfulfilled Order, Unanswered Support: A Frustrating Experience With Yemek Sepeti

I placed an order on Yemeksepeti at 22:47. After waiting for an hour, I attempted multiple times to inquire about the status of my order by contacting the Help Center. Unfortunately, the support I received was unhelpful and lacked any meaningful resolution. Despite being repeatedly informed that the order was on its way, it never arrived. During this time, my family and close family friends—who had just returned home—were left waiting, hungry and disappointed. Eventually, we lost hope in Yemeksepeti and placed an order via Getir instead, which thankfully arrived and resolved the situation. It is now morning, and I am still unable to reach the Help Center to receive a refund. I had not used Yemeksepeti for some time due to a similar negative experience in the past. Unfortunately, I am once again left frustrated and deeply regret returning to the platform. I urge you to reconsider working with restaurants that lack proper system integration, as service quality should not be compromised for financial gain. Not everything is about profit. I hope your team takes note of the standards upheld by your competitors in the industry. Regardless of whether a refund is issued, I strongly recommend that you address the persistent issues in your application. Even the restaurant search and sorting features yield erratic and unhelpful results. It is quite evident that there are serious operational shortcomings within your team.