I ordered from Yemeksepeti and waited a frustrating 1 hour and 25 minutes without any updates or delivery. When I contacted customer service, their response was simply to call the restaurant and recommend canceling the order—nothing else was offered. The lack of communication regarding the delay was disappointing, and there seemed to be no urgency to address the issue, nor was there even a simple apology for the inconvenience caused. The representative casually asked, “Shall we cancel it then?”—as if that would somehow make up for the wasted time and the frustration of waiting so long while hungry. The entire process seemed to lack any sense of responsibility. I wasn't expecting the impossible—just a basic level of respect and communication. Unfortunately, I received neither.
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
On April 24th, around 1:00 AM, I placed an order through Yemeksepeti. After waiting approximately 40 minutes, the application showed that the order was given to the courier. However, while the courier was still 3 km away from my address, the status was updated to "order delivered," but I never recei...
I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There i...
I placed an order through the Yemeksepeti app from a restaurant called PİLAV38. First, they mixed up the order, then said they had run out of rice, and finally told me it would take another 30 minutes to deliver—this was already 1.5 hours after I ordered. They casually asked if I wanted to cancel, s...
I placed an order through the Yemeksepeti app. Although the estimated delivery time was about 50 minutes, the expected time kept getting pushed back every 10 minutes. I ordered at 1:00 a.m., expecting it to arrive by 2:00 a.m. at the latest. But when the restaurant’s closing time, 2:00 a.m., arrived...
Comments