I initially wanted to cancel the order I placed through Yemek Sepeti, but the platform did not allow it. The product arrived late and completely ice cold, so I refused to accept it and sent it back. I even contacted customer service right away to explain the situation, but they were unhelpful and dismissive. Despite this, Yemek Sepeti refuses to acknowledge its mistake and has not refunded my money. It’s unacceptable for a company of this size to ignore basic customer rights. They repeatedly treat users this way and cause ongoing frustration. I will take the necessary legal action.
My order from Yemek Sepeti on 21.07.2025 was cancelled, but I still haven’t received a refund. They said credit card payments would be refunded within 1–3 business days, but that hasn’t happened. I’ve checked with my bank multiple times, and there’s no sign of the refund being processed. It feels li...
Yemek Sepeti failed to resolve my issue regarding missing items from my order. Despite paying in full, I did not receive all the products I ordered. Both I, as the customer, and the restaurant agree that I am entitled to a refund or compensation. I even provided photo evidence and detailed explanati...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
Yemek Sepeti has been applying random discounts without any explanation, and when I reached out to customer service, they were no help at all. I kept getting told to “send an email” or “call this number,” but despite following all their instructions, my issue remains unresolved. The customer servic...
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
Comments