On July 5th, 2025 at 23:39, I placed an order for a 2-person menu through Yemeksepeti, and the experience left me shocked by the lack of care shown. The Whopper and Chicken Royal burgers arrived completely smashed and unappetizing. Not a single sauce was included, and the 6-piece Chicken Tender was missing altogether. The fries were dry and cold—as if they had been sitting out for hours. The only thing that arrived correctly was the 1-liter cola, which says a lot. When I reached out for help, Yemeksepeti responded with standard phrases like “we are reviewing,” but nothing has been resolved. Neither the restaurant nor the platform has taken any responsibility. Customer service recites scripted responses and even ends the call abruptly. I feel ignored and upset, especially after paying in full for such a careless service.
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
I would like to report a serious issue regarding the delays in my recent orders. Due to my busy work schedule, I frequently use Yemeksepeti and rely on it for most of my meals. However, for the past four days, my breakfast orders from the same restaurant—despite being prepaid and marked as priority—...
I placed an order through Yemeksepeti, and after approximately 30-40 minutes, the food arrived, but it was incomplete. I contacted their live support, and they assured me that the order would be corrected and the new one was on its way. However, I have now been waiting for two hours, and my order st...
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