I Paid Extra for Yemeksepeti Express Delivery but Got No Food or Real Live Support

I placed an order through Yemeksepeti from a restaurant listed under their “Express Delivery” service, which promised delivery in 15–30 minutes. I even paid an additional fee for this expedited service. However, it has now been over an hour, and the order is still marked as “being prepared.” There is no update, no food, and worst of all—no real support.

I tried reaching out to what they call “Live Support,” but it’s a joke. It’s just a series of canned responses from a bot saying the courier is stuck in traffic. Eventually, it suggests contacting a customer representative—but provides no link, no button, no phone number. I tried to cancel the order, but the app won’t let me do that either.

This is not just poor service—it’s a misleading and infuriating user experience. I’m tired, I’m hungry, and I’m fed up. Meanwhile, their competitor platforms are offering real-time assistance and much better service.

At this point, it’s not even about the money. It’s about how you treat your customers. The fact that you use the term “live support” when there is none is deliberately misleading. I’ve saved every screen and timestamp, and I will be filing an official complaint with the Consumer Arbitration Board for false advertising. Since I had to waste my time, I’ll make sure you have to spend some of yours too.