Hello, on March 1, 2025, I purchased 500 Robux on the Roblox website using my İninal card. However, my order status showed "order canceled", and I never received the Robux in my account. Despite this, the money was deducted from my İninal balance, and the transaction was listed under Xsolla.
I expect Roblox to either credit the missing Robux to my account or issue a full refund immediately. I have proof of the transaction, and this is incredibly frustrating as I paid for a product I never received. Please resolve this issue as soon as possible. I appreciate your prompt assistance in this matter.
On July 17, 2025, around 11:30 PM, I purchased 500 Robux for Roblox through Xsolla. The payment was successfully deducted from my account, but the Robux were never credited to my Roblox profile. I contacted support, and they keep saying the issue will be fixed, yet nothing has been resolved. This i...
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
On April 20, 2025, I purchased 500 Robux from Roblox and was charged approximately 201₺ on my card. However, I never received the Robux I paid for. Instead, I saw a message saying that my order had been canceled. This is completely unacceptable. I either want the Robux I paid for delivered to my ac...
On July 6, 2025, at 20:55, I purchased 500 Robux for my child through the Roblox app. The payment was successfully deducted from my bank card, and the merchant name shown on the transaction is Xsolla. However, despite the charge, the Robux were never credited to my child’s account. My child’s Roblo...
Today at around 21:23, I purchased 500 Robux through the Roblox app using Xsolla as the payment provider. While the money was successfully taken from my account, the Robux never appeared in my Roblox balance. This is incredibly frustrating, as I paid for a product I never received. My Roblox userna...
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