On July 6, 2025, at 20:55, I purchased 500 Robux for my child through the Roblox app. The payment was successfully deducted from my bank card, and the merchant name shown on the transaction is Xsolla. However, despite the charge, the Robux were never credited to my child’s account.
My child’s Roblox username is Rose_Lisaa07. We checked repeatedly to see if the Robux would appear later, but nothing has been added. I essentially paid for a product that was not delivered. This is unacceptable, especially since Roblox is such a widely used platform and Xsolla is the official payment provider.
I demand that either the 500 Robux be credited to the Roblox account immediately or the full payment be refunded without delay. Customers should not be forced to chase after missing purchases when the transaction was completed successfully.
Roblox and Xsolla need to take responsibility for this issue, fix it quickly, and ensure other users do not experience the same problem in the future.
On July 17, 2025, around 11:30 PM, I purchased 500 Robux for Roblox through Xsolla. The payment was successfully deducted from my account, but the Robux were never credited to my Roblox profile. I contacted support, and they keep saying the issue will be fixed, yet nothing has been resolved. This i...
Today at around 21:23, I purchased 500 Robux through the Roblox app using Xsolla as the payment provider. While the money was successfully taken from my account, the Robux never appeared in my Roblox balance. This is incredibly frustrating, as I paid for a product I never received. My Roblox userna...
I attempted to purchase 1000 Robux for my child through the Roblox app. During the payment process, I received a card error message, but shortly afterward, I received an SMS confirming that ₺423.26 was charged by Xsolla. Despite the successful charge, the 1000 Robux were never credited to the Roblox...
Hello, on March 1, 2025, I purchased 500 Robux on the Roblox website using my İninal card. However, my order status showed "order canceled", and I nev...
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
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