On 2025-04-29 at 19:27, I purchased the (monthly) 100% Bonus Crystal Package from Xsolla Marvel Future Fight web shop. However, although the payment was withdrawn from my account, the purchase did not go through and I didn’t receive the crystals. Instead, I encountered an error. I waited for a while thinking it might be a delay, but nothing was delivered. I also contacted customer support through the in-game help section but haven’t received any response yet. I also used a 10% discount coupon and 67 points for this purchase, but both were lost as well. Please get back to me regarding this issue and resolve the inconvenience I’ve experienced.
On July 16, 2025, I purchased a crystal package for Marvel Future Fight through Xsolla. Although the payment was deducted from my card for ₺328.37, the transaction was never confirmed, and I did not receive the crystals I paid for. Essentially, I was charged without getting the product. This situat...
On March 7, 2025, I accidentally purchased a package called "Special Offer" for ₺279 through Clash of Clans. As soon as I realized the mistake, I immediately submitted a refund request. I was informed that my request had been accepted and that the purchased content had been removed from my game acco...
On October 24, 2025, I purchased weekly diamonds through the Mobile Legends in-game store. The payment was successfully deducted from my credit card, but the diamonds were not credited to my account. I didn’t receive any error messages or notifications after the purchase. I don’t have an order or in...
Hello, on October 26, 2025 at 11:00 PM, I made an in-game purchase through the Supercell website using my iyzico card. The amount of $29 was charged to my account, but the purchase did not go through. Although the money was taken from my card, the transaction was never completed. I called customer ...
On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was...
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