Can’t Buy Robux on Roblox — Payment Blocked by Xsolla Error Code 2009

Hazan
Xsolla
June 30, 2025 11:58 AM84

I tried to purchase Robux from Roblox, but my first two bank transactions were declined. After fixing the issue, I attempted a third time, but then I started receiving the following error message:

“Error Code 2009: It seems you have exceeded the maximum number of allowed attempts. Please try again using a different card. If you have any questions, contact customer support at help.xsolla.com.”

We have been waiting for over 13 hours, yet the issue still hasn’t been resolved. I would like this problem to be fixed as soon as possible so I can complete my Robux purchase.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Xsolla processed a Roblox purchase that failed to deliver—how can I get my money back?

25 Complaint

Xsolla deducted funds but didn’t deliver the game—how can I resolve the failed purchase?

21 Complaint

Similar Complaints

Xsolla Roblox Double Charge – Robux Delivered Only Once

Berat
Xsolla
June 22, 2025 1:20 PM39

Last night, I purchased Robux through Xsolla for Roblox, and my experience has left me both frustrated and financially h...

Xsolla Roblox Payment Canceled but Money Still Taken From My Card

Mehmet
Xsolla
June 17, 2025 11:31 PM41

I tried to purchase Robux through Roblox using Xsolla to gift my younger brother. I entered my card details and complete...

1

I Paid for 3×500 Robux but Got Charged Without Receiving Them

Doruk
ROBLOX
May 22, 2025 9:38 PM63

I attempted to purchase 500 Robux three separate times on Roblox, but each time I got the same message: “Your payment ha...

I Paid for 3×500 Robux but Got Charged Without Receiving Them

Unable to Purchase Robux on Roblox Despite Correct Payment Info

Lsmdbdj
ROBLOX
October 12, 2024 10:54 PM57

I’ve been trying to purchase Robux on Roblox, but the transaction keeps failing despite entering the correct card and pa...