I attempted to purchase Robux worth ₺414 on Roblox, but the transaction was not approved. Despite this, the amount of ₺414 was still withdrawn from my account. The purchase was processed through Xsolla_Roblox, but I never received the Robux I paid for.
This situation is unacceptable—charging a customer without delivering the product is a clear breach of trust. I already checked my Roblox account and confirmed that the balance did not increase. That means my money was taken, but nothing was provided in return.
I request that Xsolla_Roblox immediately process a refund of the ₺414 that was wrongly charged. If the refund is not issued promptly, I will have no choice but to file a formal complaint with the relevant authorities. Customers should not be left chasing their money for a failed purchase.
I expect this issue to be resolved as quickly as possible and to receive confirmation that my refund is on the way.
I purchased 1000 Robux from Roblox, but the transaction was never approved or completed. Despite this, ₺408.34 was still withdrawn from my account by Xsolla_Roblox. The payment status even said “immediate refund,” yet I still haven’t received my money back. This is incredibly frustrating. I didn’t ...
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
On June 10, 2025, I attempted to purchase 500 Robux twice through Xsolla while using Roblox. Both transactions were for ₺206.78 each, and the amounts were successfully withdrawn from my credit card. However, immediately after payment, I received a message stating that “your payment has been canceled...
Around 9:00 a.m. this morning, I noticed that Xsolla Roblox withdrew money from my account twice, with each transaction being ₺789, without my knowledge or consent. I did not authorize these charges, I did not make any purchases, and yet a significant amount of money was taken from my account. This...
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