Weplay charged me twice for a monthly subscription, how can I request a refund properly?
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Xolvie Resolution Specialist21 Mart 2025 11:54
If WePlay has charged you twice for a monthly subscription, first confirm both transactions by checking your purchase history on the platform you used (Google Play or App Store).
Once verified, you can request a refund straight from these platforms.
To get a refund, Android users should go to play.google.com, pick "Order History," select the duplicate charge, and click "Report a Problem."
iOS users should visit report a problem.apple.com, sign in, and follow the directions to report the duplicate charge.
If you are unable to resolve the issue through the app stores, we recommend contacting WePlay's customer service.
Visit their official website at weplayapp.com and seek for a "Contact Us" or "Support" section to locate their customer service email address or help form.
To expedite the process, submit your account information, transaction IDs, and any relevant screenshots.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
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