Weplay Failed to Credit Tokens After Successful Bank Payments

I made two separate payments through mobile banking to load tokens into my Weplay account with ID 46518887, but in both cases, the tokens were never credited to my account.

First, on August 15 at around 11:50 AM, I made a $4 payment via Ziraat Bank mobile banking. Although the payment was successfully withdrawn from my bank account, no tokens were added to my Weplay account. When the issue was not resolved, I made another payment on August 20 at around 10:32 PM, again through Ziraat Bank, for another $4. I was told that the tokens might not have been credited because I did not include my national ID number in the description field, which I acknowledged. However, despite this explanation, the tokens were still not added to my account.

Even though I made two payments in total, I received no tokens at all, and I was also unable to find any customer service or support channel within the application to contact. I request that these payments be reviewed and that the corresponding tokens be fully credited to my Weplay account with ID 46518887, or, if that is not possible, that my payments be refunded.