Weplay App Charges ₹1,199 but Fails to Add Gold Balance

Anurag
WePlay
147

On 18 January 2026, an amount of ₹1199 was debited from my account via UPI for a top-up in the Weplay app. However, the gold was not added to the in-app balance, and neither has my money been refunded. I have tried to reach Weplay customer support regarding this issue, but have not received any response so far. I request that my missing gold be credited to my Weplay account or that the full amount of ₹1199 be refunded to my original payment method as soon as possible.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Weplay charged me twice for a monthly subscription, how can I request a refund properly?

23 Complaint

Similar Complaints

Refund Request For Failed WePlay Top-Up

Kamran
WePlay
308

I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. Th...

Weplay Recharge Failed Rs 1199 Deducted via GPay but Coins Not Credited

angel
WePlay
464

On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 ...

Weplay Recharge Failed Rs 1199 Deducted via GPay but Coins Not Credited

Failed Purchase on WePlay - Golds Not Received

Anas
WePlay
335

My WePlay user ID:10057***. I purchased the ₹1199 pack from WePlay official website listed on Google and made the paymen...

Weplay Coins Missing After ₹10,000 Paytm Recharge

Krish
WePlay
752

I am writing regarding an issue with my Weplay app account. On 31/12/2025, I recharged my Weplay account through Paytm w...

1 Comment

I Face Missing Gold Purchase on Weplay After ₺510 Bank Transfer

Nurulah
WePlay
183

On August 7, 2025, I attempted to purchase gold on Weplay by transferring ₺510 via Ziraat Bank to my account (ID: 279246...