On January 10, 2026, I made an in-app purchase on WePlay and paid $16 USD. After the purchase, the gold was credited to my account, but I am completely unable to use it. When I try to send a gift, I receive a “gift sending error,” and when I try to buy an item, I get an “item drop failed (20022)” error.
This issue has not been resolved since day one, and I have been unable to use the gold from the moment it was purchased. I contacted the in-game help center, but I have received no response, and my problem remains unresolved.
Because I cannot use the gold I paid for, I request a full refund of the $16 USD charged to me.
I’m currently experiencing a frustrating issue on WePlay—I’m completely unable to use my gold. I can’t send gifts to others or even to myself, despite having a balance available. I haven’t done anything that should restrict my account, yet for some reason, the gold is locked and unusable. This is s...
I transferred money to WePlay expecting to receive in-game gold, but nothing was added to my account. I waited, refreshed, checked again—still no gold. On top of that, no refund was sent to my bank account either. So now I’m left with no gold and no money, and I’m getting absolutely no explanation. ...
On January 9, 2026, after purchasing a package on the WePlay app, my account was moved into a negative balance and completely blocked without any explanation. My account now shows a balance of –515,000 gold, and I am unable to use my account at all. On top of that, I am being told that I need to pay...
I am now requesting a solution to an issue I have been experiencing in the Weplay game for a long time. Approximately 1.5 to 2 years ago, I purchased gold within the game. The payment was successfully charged to my card, but the gold I purchased was never added to my account. On top of that, my in-g...
I have been experiencing an ongoing problem on the WePlay iOS app on my iPhone for over a month. When I try to send gifts, the system does not deduct or use my gold as it should, so I cannot properly send gifts despite having gold in my account. My WePlay account details are as follows: username/ID:...
Comments