Refund Request For Failed WePlay Top-Up

I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. The amount of 1500 PKR was successfully deducted from my JazzCash account, but the purchased WePlay coins were not credited to my WePlay account. The payment was processed via JazzCash, and I have all the relevant details: JazzCash TID 099233570467, WePlay Order ID PPC087300176735909608690989596, and my WePlay ID 45601273. Despite the successful charge, my coin balance on WePlay has not changed. I contacted both WePlay and JazzCash customer support about this issue, but so far, I have not received any resolution, and the missing coins have still not been added, nor has any refund been issued. At this stage, I no longer want the coins, and I request a full refund of 1500 PKR to be returned to my JazzCash account as soon as possible. I kindly ask you to review the above transaction details and complete my refund without any further delay.