I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. The amount of 1500 PKR was successfully deducted from my JazzCash account, but the purchased WePlay coins were not credited to my WePlay account. The payment was processed via JazzCash, and I have all the relevant details: JazzCash TID 099233570467, WePlay Order ID PPC087300176735909608690989596, and my WePlay ID 45601273. Despite the successful charge, my coin balance on WePlay has not changed. I contacted both WePlay and JazzCash customer support about this issue, but so far, I have not received any resolution, and the missing coins have still not been added, nor has any refund been issued. At this stage, I no longer want the coins, and I request a full refund of 1500 PKR to be returned to my JazzCash account as soon as possible. I kindly ask you to review the above transaction details and complete my refund without any further delay.
I purchased coins from the WePlay recharge website, but although the money was deducted from my account, I did not receive the coins. Please help me with this issue by either providing the coins or refunding my payment. I just want to say that if we are paying money, the coins should be credited ins...
On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 was successfully deducted from my GPay account, and the transaction ID is 535469094423. However, even though the payment went through, the Weplay coins have still not been credited...
At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either. I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the...
I transferred money via IBAN to top up 10,000 game coins in my WePlay account, and although I entered all the required details correctly, the coins still haven’t been credited. I’ve checked my login credentials and transaction details multiple times—everything is accurate on my end. The payment was...
I made two separate payments through mobile banking to load tokens into my Weplay account with ID 46518887, but in both cases, the tokens were never credited to my account. First, on August 15 at around 11:50 AM, I made a $4 payment via Ziraat Bank mobile banking. Although the payment was successfu...
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