At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either.
I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the missing coins to my account or refund my payment immediately. This kind of problem is unacceptable for a platform that handles digital transactions.
If this issue is not resolved as soon as possible, I will be escalating my complaint to higher authorities. Please fix this problem now and provide the refund or coins I paid for!
I transferred money via IBAN to top up 10,000 game coins in my WePlay account, and although I entered all the required details correctly, the coins still haven’t been credited. I’ve checked my login credentials and transaction details multiple times—everything is accurate on my end. The payment was...
I transferred money to WePlay expecting to receive in-game gold, but nothing was added to my account. I waited, refreshed, checked again—still no gold. On top of that, no refund was sent to my bank account either. So now I’m left with no gold and no money, and I’m getting absolutely no explanation. ...
I purchased coins from the WePlay recharge website, but although the money was deducted from my account, I did not receive the coins. Please help me with this issue by either providing the coins or refunding my payment. I just want to say that if we are paying money, the coins should be credited ins...
I am absolutely furious with WePlay! Today, I made a deposit, and ₺10,000 was debited from my CIP account, but it never appeared in my WePlay balance! While my other deposits went through without a hitch, this crucial ₺10,000, plus another ₺50,000, are completely missing from my account. This is una...
I’ve been using the WePlay app since it first launched and have consistently purchased coins, joined events, and supported the platform financially. However, during my most recent attempt to load coins, the app gave an error with my card—even though there is absolutely no issue with my card. When I...
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