I experienced a serious issue while using the WePlay app. I intended to purchase 600 chips for 40₺, and I proceeded with the payment. However, during the process, something went wrong, and I suddenly noticed that 60,000 gold was added to my account instead.
At first, I assumed it was a system glitch and didn’t think much of it. But when I checked my bank account, I was shocked to see that 2,500₺ had been withdrawn—an amount I never intended or authorized to spend. I did not request or confirm this purchase, and there was no indication that such a large transaction was about to occur.
I’m a student, and there is no way I can afford to spend that kind of money on a game. This charge is completely unacceptable, and I urgently need your help.
I transferred money to WePlay expecting to receive in-game gold, but nothing was added to my account. I waited, refreshed, checked again—still no gold. On top of that, no refund was sent to my bank account either. So now I’m left with no gold and no money, and I’m getting absolutely no explanation. ...
On December 7, 2025, at around 04:31:45, I made an in-game purchase through Weplay. My intention was to buy 3,000 gold for $6. Even though I confirmed the transaction with my Akbank card, the system instead charged me the amount corresponding to 50,000 gold, resulting in a payment far higher than wh...
On April 18, 2025, at around 1:00 AM, I attempted to purchase 1,800 gold on my WePlay account (ID: 86439867) using 130₺. Although the app processed the transaction, it turns out my account had insufficient balance, which I only realized the next morning. I immediately contacted customer support, ex...
On August 22, 2025, while playing an online game through WePlay, my account suddenly received a device ban even though I had not committed any rule violation. I was in the process of improving and upgrading my account, and there was absolutely no cheating, inappropriate behavior, or suspicious activ...
Through the WePlay app, multiple transactions have been carried out without my knowledge or consent by my younger brother at different times and in varying amounts. In August alone, ₺30,000 was spent, and in previous months, several other payments of different amounts were also made. These included ...
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