On December 7, 2025, at around 04:31:45, I made an in-game purchase through Weplay. My intention was to buy 3,000 gold for $6. Even though I confirmed the transaction with my Akbank card, the system instead charged me the amount corresponding to 50,000 gold, resulting in a payment far higher than what I expected.
I request that this overcharged amount be reviewed and that the excess payment be refunded to my card. I kindly ask that my issue be resolved as soon as possible.
On April 18, 2025, at around 1:00 AM, I attempted to purchase 1,800 gold on my WePlay account (ID: 86439867) using 130₺. Although the app processed the transaction, it turns out my account had insufficient balance, which I only realized the next morning. I immediately contacted customer support, ex...
I experienced a serious issue while using the WePlay app. I intended to purchase 600 chips for 40₺, and I proceeded with the payment. However, during the process, something went wrong, and I suddenly noticed that 60,000 gold was added to my account instead. At first, I assumed it was a system glitc...
On August 7, 2025, I attempted to purchase gold on Weplay by transferring ₺510 via Ziraat Bank to my account (ID: 27924638). The transaction went through without any error message, yet the gold was never credited to my account. Instead, the money remained in the bank transfer record and did not appe...
I transferred money to WePlay expecting to receive in-game gold, but nothing was added to my account. I waited, refreshed, checked again—still no gold. On top of that, no refund was sent to my bank account either. So now I’m left with no gold and no money, and I’m getting absolutely no explanation. ...
On August 22, 2025, while playing an online game through WePlay, my account suddenly received a device ban even though I had not committed any rule violation. I was in the process of improving and upgrading my account, and there was absolutely no cheating, inappropriate behavior, or suspicious activ...
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