I purchased a brand new Woswogen 2025 Tayron from Ankara Doğuş Oto on 05/12/2025. Although the vehicle was supposed to be delivered to me in perfect condition, I was informed at the time of delivery that there was a problem, and the dealership could not hand it over immediately. The vehicle was only...
I own a 2024 manual Volkswagen T-Cross. The vehicle had only 299 km when I bought it and is now around 10,000 km. After approximately 6,000 km, in October, the car started losing power in 4th, 5th and 6th gear, and the message “clutch temperature rising” appeared on the dashboard. I took the car to ...
On October 20, 2025, I took my Volkswagen Golf (license plate 3SCSC633) to the authorized service center and reported that the driver’s seat belt had frayed at the point where it connects to the buckle. However, the service center claimed that the belt had been “fastened from behind,” labeled it as ...
My brand-new, 1-month-old 2025 Volkswagen T-ROC STYLE PACKAGE developed stains on the chrome parts after washing, and my request for replacement was denied. The warranty process failed to fulfill its duty, which was a huge disappointment. On 18.09.2025, when I went to pick up my car, I documented my...
On July 16, 2025, I purchased a Volkswagen Transporter Camlı Van with license plate 34 *** 097 from Doğuş Oto Kartal. Just one week after delivery, the vehicle developed a water leakage problem from the roof at the third brake light due to lack of insulation. I took it to the authorized service, whe...
On May 20, 2025, I purchased a brand-new VW Taigo Life, and despite having only 2,300 km on it, the car has already been to the service center three times. At 1,330 km, it would not accelerate and kept stalling; the service said it might be fuel-related but could not test it, so they cleaned the fue...
I bought a brand-new Volkswagen T-Roc only four months ago, expecting a smooth and trouble-free driving experience. Unfortunately, it’s been anything but that. First, the right signal light stopped working and triggered a dashboard warning. It was repaired under warranty—but just two weeks later, th...
I’m deeply frustrated with my 2022 Volkswagen T-Roc, which has developed a major DSG transmission failure at just 43,000 km. The vehicle is not even three years old—the initial registration was in March 2023. I had the 15,000 km maintenance done at an authorized Volkswagen service, and the 30,000 km...
I deeply regret purchasing my 2024 Volkswagen Tiguan. What I initially believed was a high-quality vehicle turned out to be plagued by chronic sensor issues, which I later found out are common with this model. Multiple warning messages began appearing on the dashboard, so I took the vehicle to the D...
I own a 2021 Volkswagen Golf 8 1.0 eTSI. In the fourth month after purchasing the car, the dashboard area where the heater vent and its direction control grille are mounted began to deteriorate. I went to the authorized service center in Antalya Başlatan and showed them the issue. Since the damage w...
I have been using a Volkswagen Passat Highline since 2021 and have been facing a clutch problem. The car is still under warranty until the 15th of 2025, but 'Gökmen Otomotiv', the authorized service center, asked for ₺55,000 to fix it. The issue started after they performed heavy maintenance when th...
On December 28, 2024, my 2023 Volkswagen Golf, still under warranty, broke down on the road. Despite the rainy weather and being stranded with my family, including my child, Volkswagen failed to provide a replacement vehicle despite my repeated requests. I contacted rental companies affiliated with...
In 2018, I purchased my 2018 Volkswagen Passat Comfortline with a sunroof from your dealership. I had previously contacted A*** O** regarding cracks that appeared on the sunroof cover of my vehicle. However, I was told that it was not covered under warranty and was sent back without any assistance. ...
The paint of the vehicle with the license plate 06BVS*** has been damaged due to the front hood film made by Eskihisar Volkswagen Ankara. On 26.03.2020, I bought my Volkswagen T-Roc Highline vehicle as new from the dealership, PVC coating was applied when I purchased it. While talking, the sales rep...
I am facing an unresolved issue with Volkswagen Ark Oto. During a previous service, I was advised by the authorized service center that my car battery needed replacement, but I decided not to change it at that time. A few months later, the battery started showing problems, so I bought and installed ...
My 2023 model Polo with 7700 km has a melting dashboard due to sun exposure. I requested a warranty replacement from Doğuş Oto Esenyurt, where I got my car serviced, but they rejected my claim, citing external factors. When I asked what external factors meant, they gave absurd answers like sun expos...
I purchased a vehicle with plate number 34 *** 174 and chassis number wvgzzz5nzmw508840 on June 8, 2022, with the manufacturer's warranty still in effect and approximately 40,000 km on the odometer. Since then, I have diligently maintained the vehicle through regular servicing at your authorized ser...
My Volkswagen suddenly displayed an 'airbag error' warning for no apparent reason. Upon inspection at Sakarya Otokur service on February 22, 2024, I was informed by the customer representative, Mr. E***, that the airbag kit needed replacement due to a malfunction. Despite my vehicle's warranty expir...
After just four months of owning my 2021 Golf 8 1.0 ETSI, I noticed some serious wear and tear on the area where the heater blower and directional grille are connected. It's definitely not holding up well. I went to the authorized service center of A****** B****** to address this problem. However, e...
The paint on the inside of the left door of my 2016 model Volkswagen Jetta Comfortline, which I purchased brand new, has experienced significant swelling, measuring about 4cm. During my visit to the service center for maintenance, I brought up this particular situation. They snapped some pictures, i...
Valkswagen Polo Brand 2023 model, although the wiper brooms of my vehicle, whose warranty is in progress, are problematic and the Adana Aykan Incirlik...
I own a 2020 Volkswagen Troc that I bought brand new in 2020 from Dogus Auto Etimesgut. As shown in the photos, the car has paint defects on the front hood, roof, and left rear fender. When I became aware of the problem, I took my car to Oztürk Aksaray Auto, an authorized Volkswagen service center, ...
I've diligently maintained my Volkswagen vehicle at the authorized service center since day one. I recently had an automatic transmission problem, which prompted me to take my car to Volkswagen Avek, the authorized service provider. They refused a goodwill guarantee for the repair, instead quoting a...
