VW Golf 8 Chronic SOS Fault Not Covered After Warranty
In 2021, I purchased a brand-new Volkswagen Golf 8 Life, a car I chose willingly and with great enthusiasm. After using the vehicle for some time, I encountered the well-known SOS system fault, which is widely recognized as a chronic issue across the entire VW group. This problem is clearly discussed in both local and international forums as a manufacturing-related defect.
As soon as my 2-year warranty expired, the SOS fault reappeared. In 2024, I took my car to Tamaş authorized service. However, I was asked to pay €1,000 + VAT to fix this issue. Since this amount is extremely high, I had no choice but to leave without having the repair done.
It is unacceptable that a clearly documented, manufacturing-related chronic defect is being treated as a paid repair after the warranty period. This is not a user-related issue, and the financial burden should not be placed on the customer.
I request that Volkswagen address this chronic SOS fault under goodwill and corporate responsibility, and fully repair my vehicle free of charge, including both parts and labor. Otherwise, I am prepared to pursue my legal rights, including filing a complaint with the Consumer Arbitration Committee.
VW Golf 8'in SOS hata mesajına ait görselleri yükledim.
In 2021 I bought a Volkswagen Golf 8 Life package vehicle and encountered a chronic SOS fault. When the warranty expired I approached the Tamaş service, but I couldn't proceed because they demanded a fee of €1,000 plus VAT. I received no response from VW Turkey regarding my request for a free repair, and therefore I decided that I will not choose VW cars.
In 2021, I purchased a brand new Volkswagen Golf 8 Life and encountered an SOS system error. After the warranty period expired, the same issue appeared again. In 2024, I took the vehicle to an authorized service center, but due to poor customer service, the repair was not carried out despite the quoted cost of €1,000 + VAT. Since this is clearly a chronic manufacturing defect, I request that it be repaired free of charge. I believe that Doğuş Otomotiv A.Ş., the representative of VW Türkiye, does not adequately consider the requests and concerns of vehicle owners regarding after-sales service.
