I have been using a Volkswagen Passat Highline since 2021 and have been facing a clutch problem. The car is still under warranty until the 15th of 2025, but 'Gökmen Otomotiv', the authorized service center, asked for ₺55,000 to fix it. The issue started after they performed heavy maintenance when the car reached 120,000 km. Before that service, the vehicle had no such problem and was running smoothly. I even contacted customer support, but they redirected me back to the same service center without offering any real solution. I visited them again yesterday, but they still demanded ₺55,000 for the repair. This should be covered under warranty, as it is not a user-related issue. I am filing a complaint against Gökmen Otomotiv and Doğuş Otomotiv.
I own a 2024 manual Volkswagen T-Cross. The vehicle had only 299 km when I bought it and is now around 10,000 km. After approximately 6,000 km, in October, the car started losing power in 4th, 5th and 6th gear, and the message “clutch temperature rising” appeared on the dashboard. I took the car to ...
We took our Volkswagen Passat 2022 model vehicle to Erkur Düzce Volkswagen AUTHORIZED SERVICE on 11.06.2025 at 9:30 in the morning, there was a noise in the vehicle's wheel, they said it needed to stay for us to make a diagnosis, we left it. Exactly 7 hours later at 16:30, the vehicle was tested, we...
I own a 2023 Volkswagen Transporter with a standard chassis and a 2.0 TDI manual transmission. After driving just 3000 kilometers, I visited the DÖŞMAN Volkswagen contracted customer service on 06/01/2023 due to an issue with my vehicle. There were several problems that I encountered, which I will d...
I've diligently maintained my Volkswagen vehicle at the authorized service center since day one. I recently had an automatic transmission problem, which prompted me to take my car to Volkswagen Avek, the authorized service provider. They refused a goodwill guarantee for the repair, instead quoting a...
I bought a 2020 Passat with 105,000 kilometers on it, which means it's due for its 6th maintenance appointment. However, trying to schedule a service appointment has been a nightmare. Despite all previous maintenance performed at Aykan Kayseri service, I am now unable to contact their service unit o...
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