My brand-new, 1-month-old 2025 Volkswagen T-ROC STYLE PACKAGE developed stains on the chrome parts after washing, and my request for replacement was denied. The warranty process failed to fulfill its duty, which was a huge disappointment. On 18.09.2025, when I went to pick up my car, I documented my shock with a video recording. I even recorded another video showing that the chrome parts on a different T-ROC had also deteriorated badly. It is unacceptable that a car with such brand value is produced with such poor quality and that the company does not stand behind its product. We pay a lot of money for these vehicles, and this situation is very upsetting. I demand that my grievance be resolved.
On June 27, 2025, I paid the full amount and purchased a brand new Volkswagen T-Roc R-Line. When I went to pick up the vehicle on July 2, 2025, I noticed scratches on the lower part of the front left door and between the sunroof and windshield, as well as stains on the upper part of the hood. I stat...
On August 9, 2025, I went to Volkswagen authorised dealer (Doğuş Oto) to pick up a brand-new Volkswagen T-Roc. Without asking me, they had already removed all the protective bags and films from the interior parts, and the car was delivered in the delivery area at the back of the dealership. When I a...
I bought a brand-new Volkswagen T-Roc only four months ago, expecting a smooth and trouble-free driving experience. Unfortunately, it’s been anything but that. First, the right signal light stopped working and triggered a dashboard warning. It was repaired under warranty—but just two weeks later, th...
Six months ago, I purchased a brand-new 2024 Volkswagen Polo from the "Avek Karşıyaka" branch, but the car is leaking water inside. The back seats are completely wet, and the car is filled with moisture. This is clearly a technical issue, and I am requesting a replacement for the vehicle. Despite co...
I’m deeply frustrated with my 2022 Volkswagen T-Roc, which has developed a major DSG transmission failure at just 43,000 km. The vehicle is not even three years old—the initial registration was in March 2023. I had the 15,000 km maintenance done at an authorized Volkswagen service, and the 30,000 km...
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