On October 20, 2025, I took my Volkswagen Golf (license plate 3SCSC633) to the authorized service center and reported that the driver’s seat belt had frayed at the point where it connects to the buckle. However, the service center claimed that the belt had been “fastened from behind,” labeled it as user error, and refused to cover it under warranty. I have always used the seat belt properly and believe this issue stems from a manufacturing defect. Furthermore, other car brands repair or replace seat belts in similar situations, while Volkswagen denies responsibility by calling it user error. I request that this issue be re-evaluated and resolved under warranty.
On December 28, 2024, my 2023 Volkswagen Golf, still under warranty, broke down on the road. Despite the rainy weather and being stranded with my family, including my child, Volkswagen failed to provide a replacement vehicle despite my repeated requests. I contacted rental companies affiliated with...
On April 28, 2025, I brought my 2015 Volkswagen Golf 7 1.4 TSI ACT engine vehicle to your Doğuş Oto Esenyurt service center after the check engine light turned on. The error code retrieved from the vehicle was P2177 – “System Too Lean Off Idle (Bank 1).” Based on this, I was informed that the lambda...
I own a 2021 Volkswagen Golf 8 1.0 eTSI. In the fourth month after purchasing the car, the dashboard area where the heater vent and its direction control grille are mounted began to deteriorate. I went to the authorized service center in Antalya Başlatan and showed them the issue. Since the damage w...
I have been a Volkswagen Passat user for seven years, and it is available in the service records. When I went to the second service department that there was deformation in the right and left rear door trims of my last 2021 model April 12 vehicle, I explained to the customer representative friends t...
I purchased a brand new Woswogen 2025 Tayron from Ankara Doğuş Oto on 05/12/2025. Although the vehicle was supposed to be delivered to me in perfect condition, I was informed at the time of delivery that there was a problem, and the dealership could not hand it over immediately. The vehicle was only...
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