The paint of the vehicle with the license plate 06BVS*** has been damaged due to the front hood film made by Eskihisar Volkswagen Ankara. On 26.03.2020, I bought my Volkswagen T-Roc Highline vehicle as new from the dealership, PVC coating was applied when I purchased it. While talking, the sales representative said that nothing would happen for 3 years. Since it was my first vehicle, I enthusiastically paid approximately ₺4,000 at the time (It was almost 2% of the current value of the vehicle when I bought it, you can calculate the current value). During this process, I had my vehicle maintenance done at Volkswagen services and oxidation started on the front hood after 2 years, but since I did not understand and I trusted the service too much, I realized that I had to remove the film on the hood before the 3rd year was up. I asked 6-7 places in Ankara and all of them could not have serviced this film, they said they used the worst material in PVC coating when they should have used 3M foil. Since I did not trust them, I had the removal process done outside. Your front hood film was removed with damage with a very successful process, however, the hood film had hardened so much that it reached the paint and varnish. There was damage and loss of value on my front hood due to the lousy, bad film I had made at the service. I forwarded it to Eskihisar Volkswagen Ankara responsible sales manager and Mr. Ç*** responsible for paint and hood film and then to Doğuş, but instead of protecting their customers, they protected their service. There are pictures in the picture before and during the removal of the hood film. Do not have a hood film made at Eskihisar Volkswagen Ankara, where you can make a better quality one outside for almost a quarter of the price. You will regret it like I did and you will not be able to find anyone to talk to. The warranty given by the company is a warranty that does not accept liability when the paint is removed. If I had it removed at the service, more paint would have been removed and they said they would not give any warranty. It was user error, since it is affected by bird droppings, foam and even air, these are user error. Do not have your car washed at the gas station or outside.
I own a 2020 Volkswagen Troc that I bought brand new in 2020 from Dogus Auto Etimesgut. As shown in the photos, the car has paint defects on the front hood, roof, and left rear fender. When I became aware of the problem, I took my car to Oztürk Aksaray Auto, an authorized Volkswagen service center, ...
On August 9, 2025, I went to Volkswagen authorised dealer (Doğuş Oto) to pick up a brand-new Volkswagen T-Roc. Without asking me, they had already removed all the protective bags and films from the interior parts, and the car was delivered in the delivery area at the back of the dealership. When I a...
I’m deeply frustrated with my 2022 Volkswagen T-Roc, which has developed a major DSG transmission failure at just 43,000 km. The vehicle is not even three years old—the initial registration was in March 2023. I had the 15,000 km maintenance done at an authorized Volkswagen service, and the 30,000 km...
My Volkswagen suddenly displayed an 'airbag error' warning for no apparent reason. Upon inspection at Sakarya Otokur service on February 22, 2024, I was informed by the customer representative, Mr. E***, that the airbag kit needed replacement due to a malfunction. Despite my vehicle's warranty expir...
On July 16, 2025, I purchased a Volkswagen Transporter Camlı Van with license plate 34 *** 097 from Doğuş Oto Kartal. Just one week after delivery, the vehicle developed a water leakage problem from the roof at the third brake light due to lack of insulation. I took it to the authorized service, whe...
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