In October 2024, I purchased a brand-new Volkswagen Golf 8.5 from the Erz Otomobil Volkswagen dealership in Aziziye, Erzurum. However, while the vehicle had only around 5,000 km on it, it began consuming oil.
Concerned about the issue, I took the car to the authorized service center. They performed tests and told me there was no problem with the vehicle, then simply added oil and returned the car to me. Shortly afterward, the vehicle started losing oil again, making it very clear that this was not a normal situation.
I took the vehicle back to the service center once more. Again, they performed tests and once again claimed that there was “no issue” with the car. Around 15,000 km, the vehicle displayed another oil warning. The car was tested yet again, and despite the repeated warnings and ongoing oil loss, I was once more told there was no fault.
At the first scheduled maintenance, I was told that the issue would improve after service. However, even after maintenance, the vehicle continued consuming oil.
At the point where I informed the dealership that I would also file a formal complaint, the vehicle then began displaying coolant/antifreeze warnings. I filled the coolant to the maximum level myself, but only two days later the level had dropped again. When I returned to the service center, I once again received the same response: “there is no problem.”
Now, with only a few months remaining before the vehicle’s warranty expires, I cannot understand how the same recurring issues continue to happen while no concrete repair or solution is being provided. Frankly, the situation gives the impression that the dealership and service center are simply waiting for the warranty period to end instead of properly addressing the problem. I do not believe this process has been handled honestly or transparently.
I have already consulted with my lawyer and am preparing to begin legal proceedings regarding this matter.
The repeated oil consumption and coolant loss clearly indicate that there is a serious engine-related problem with my vehicle. At this stage, even if a replacement engine were offered, I would no longer accept it because my trust in the vehicle has been completely destroyed.
My request is for the complete replacement of my vehicle and full compensation for the inconvenience, stress, and ongoing issues I have experienced throughout this process.
My vehicle is a 2021 Tiguan Life with 32,983 kilometers on the clock. An authorized service center has diligently maintained it. The last service was performed at the Konya Gökmen Volkswagen Service on April 15, 2023, when the odometer read 26,452 kilometers. I got a low coolant warning today, and t...
My Golf 8.5, which I bought from the Aydın Volkswagen dealer 3 months ago, has been in service for the same issue for the third time. Each time, they say, 'we fixed it,' but the problem reoccurs as soon as I pick up the vehicle from the service. I haven’t been able to drive my car with peace of mind...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
I own a 2024 model Volkswagen Tiguan and have been dealing with persistent sensor errors that I later found out are known, chronic issues with this model. Multiple warning messages appeared on the dashboard, so I took the car to the authorized Volkswagen service center at Diyarbakır Dicle. It stayed...
On August 9, 2025, I went to Volkswagen authorised dealer (Doğuş Oto) to pick up a brand-new Volkswagen T-Roc. Without asking me, they had already removed all the protective bags and films from the interior parts, and the car was delivered in the delivery area at the back of the dealership. When I a...
Comments