I’m deeply frustrated with my 2022 Volkswagen T-Roc, which has developed a major DSG transmission failure at just 43,000 km. The vehicle is not even three years old—the initial registration was in March 2023. I had the 15,000 km maintenance done at an authorized Volkswagen service, and the 30,000 km service was completed at Bosch Car Service, which is TSE-certified. Despite this, I was denied coverage under the goodwill warranty simply because the second service wasn't done at a VW service center.
Volkswagen is well aware that the DSG transmission has a history of chronic failure. They even acknowledged the issue but refused support, stating that repairs would start from ₺60,000. I reminded them that according to Turkish laws—including Block Exemption Regulation, Group Exemption Communiqué, and the Consumer Protection Law—Bosch Car Service is legally acceptable. With the vehicle’s registration dated 2023, I should be covered until 2026.
Despite this, Doğuş Oto has been unhelpful. They refuse to take responsibility for what is clearly a manufacturing defect. They won’t even provide a written statement declaring that my vehicle is out of warranty. This lack of transparency and accountability is completely unacceptable. I’m extremely disappointed with both the vehicle and the brand. Volkswagen should honor its warranty obligations and fix this problem without pushing the cost onto the customer.
I purchased a vehicle with plate number 34 *** 174 and chassis number wvgzzz5nzmw508840 on June 8, 2022, with the manufacturer's warranty still in effect and approximately 40,000 km on the odometer. Since then, I have diligently maintained the vehicle through regular servicing at your authorized ser...
I own a 2024 manual Volkswagen T-Cross. The vehicle had only 299 km when I bought it and is now around 10,000 km. After approximately 6,000 km, in October, the car started losing power in 4th, 5th and 6th gear, and the message “clutch temperature rising” appeared on the dashboard. I took the car to ...
I own a 2024 model Volkswagen Tiguan and have been dealing with persistent sensor errors that I later found out are known, chronic issues with this model. Multiple warning messages appeared on the dashboard, so I took the car to the authorized Volkswagen service center at Diyarbakır Dicle. It stayed...
On December 28, 2024, my 2023 Volkswagen Golf, still under warranty, broke down on the road. Despite the rainy weather and being stranded with my family, including my child, Volkswagen failed to provide a replacement vehicle despite my repeated requests. I contacted rental companies affiliated with...
I've diligently maintained my Volkswagen vehicle at the authorized service center since day one. I recently had an automatic transmission problem, which prompted me to take my car to Volkswagen Avek, the authorized service provider. They refused a goodwill guarantee for the repair, instead quoting a...
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