SuperStep Order Missing After UPS Türkiye Shipment

I purchased a product I liked from the SuperStep store at The Land of Legends Antalya on February 9, 2026, for approximately $82 after they told me that, because my size was unavailable, they would ship it to my address in Izmir. They took my address information, and two days later I received a message from UPS Türkiye stating that the package had been shipped. However, after that message, I received no delivery updates from either the shipping company or the store, and I never received a “delivered” notification.

Because I was busy at the time, I was unable to follow up on the shipment regularly. When I later contacted them to check the status, both companies referred me to each other. UPS Türkiye claims that the package was delivered to our address in Antalya, but they cannot provide any delivery code, Turkish national ID number, or signed document confirming the delivery. They state that the employee who handled the delivery at the time has since left the company and that they can no longer access the relevant records.

SuperStep, on the other hand, says that they handed the product over to the shipping company and that everything after that is UPS Türkiye’s responsibility, so they refer me back to UPS Türkiye and have not provided any records regarding the shipment. As a result, my product is missing, appears to have been lost somewhere between the two companies, and neither party is providing concrete evidence while attempting to shift responsibility to the other. This entire process has seriously damaged my trust in both companies.

I request that the location and delivery status of my product be thoroughly investigated and established. I either want the product to be resent to my correct address in full or the $82 I paid for it to be refunded to me immediately.