UPS Shipment Delayed Nearly a Week to France Despite High Fee
On September 21, 2026, I handed over a shipment at the Polatlı Yurtiçi Kargo branch to be sent to Goussainville, France. I specifically chose the Express service and was told that it would be delivered within 1–2 days at the latest. However, nearly a week has passed and my shipment has still not been delivered to the recipient.
The shipment was sent to an international recipient and contained gifts with a total value of approximately TRY 10,000–15,000. I paid a high Express shipping fee to Yurtiçi Kargo in Türkiye, and an additional high fee was also requested on the France side through UPS Türkiye. Despite this, the service I paid for under the name of Express has not even provided the speed expected from a standard shipment.
When I contacted the Polatlı branch and Yurtiçi Kargo about the delay, no solution was provided and I did not receive any concrete assistance. The shipment has still not been delivered, and I have not been given clear or satisfactory information about its status.
I request that this shipment, for which I was charged a high fee under the Express service, be urgently delivered to the recipient. I also request an explanation regarding the inconvenience and loss of time caused by the delay, as well as an investigation into the fee I paid and appropriate resolution of my complaint. In addition, I request that all information regarding the process and status of this shipment be provided to me in writing.
