My orders keep getting stuck at customs, what should I do to expedite customs processes when using UPS?

I ordered 2 items from Amazon USA. One item was delivered to me by another carrier, but the other is stuck in customs in Istanbul. UPS sent me an email asking me to pay an extra ₺1200 for “odino,” which I was willing to pay. However, when I managed to reach their difficult customer service number an...

I ordered two items from Amazon USA, including a pair of shoes worth just $20 (about ₺900). UPS processed the shoes separately as if each pair was an independent import and outrageously demanded ₺15,000 in customs duties for that one pair. What’s worse, UPS already charged ₺2,500 to my credit card,...

I shipped my belongings from Ukraine. UPS told me that since it was an express shipment, I had to come and pick it up myself—otherwise, the items would be considered abandoned and given to them. They even act like customs officers, putting people in difficult situations. Once they realized the items...

I’m writing to express my frustration with UPS regarding an international shipment that left its origin on March 20, 2025. Today is May 15, 2025, and my package still hasn’t been delivered. Despite multiple calls to UPS customer service, I’ve received no helpful updates or clear explanations. The p...

I recently encountered an outrageous issue with UPS regarding a New Year’s gift sent by my employer in Hong Kong. After working with this company for 10 years, they asked for my address to send a token gift, valued at just $7. However, UPS insists the package is subject to customs clearance fees, de...

Hello,  a freight fee of $5970.61 is being requested for my package, tracking number 1Z0RY4130400074005, which was shipped from China with a UPS payment of $895. If you do not provide information showing that the freight fee was paid to Gürlek Customs Consultancy Ltd. Şti. and continue to keep the p...

UPS officially confiscates products from abroad, leaving us unable to receive them. It's like hitting a roadblock; we can't even access the products we've paid for. Let's urge Turkey to reconsider Ali Baba shopping! They claim customs brokers can easily resolve this, but each time we try, they deman...

Hello, For my package with tracking number 1ZR787676796717222, which was sent from the USA via UPS with a payment of 283.83 USD, there is a request for a freight charge of 9,929.15 TRY. The shipping label clearly states that the UPS fee of 283.83 USD has been paid by the shipper. Additionally, the i...

Hello, the packages with tracking numbers 1ZX681A00490410455 and 1ZX681A00492875665 were sent from China with a UPS payment of 185 USD. However, today, a freight fee of 1264.35 USD is being imposed by UGM Customs, as directed by UPS. If this charge isn't confirmed as paid to the customs firm UGM tod...

I did ordered 1 hair serum from Revolve Cosmetics. And according to my country's law its forbidden to purchasing cosmetics from any country. Which i didnt know until i purchase. UPS cargo didnt inform to client about this issue. And as an international cargo they wouldnt allow to cargo as a cosmetic...

Our shipment with tracking number 1Z4552V70427097501 entered Turkey on September 12, 2023, and the customs clearance process was successfully finished on September 14, 2023. It was then handed over to UPS for distribution. However, despite 8 days having passed, there has been no progress, and we are...

I had a carpet exported from Pakistan to Turkey with Ups. 9 months later and I still have not received it. There were some problems with customs clearance. I gave them power of attorney to act on my behalf as requested. They do not answer my emails and will not tell me what the problem is. I have no...

Training materials were sent to our company from abroad with UPS Turkey and the products were stuck at the customs. On May 25, 2023, UPS Turkey sent us an e-mail and informed us that we need to prepare some documents and give a power of attorney from a notary public. He stated that all the prepared ...

My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...

We bought items made in China. Since the company we bought from wrote the person's name instead of the company's name on the package, the package got stuck at customs. Several times, we called customer service. They said that someone from the relevant department would get back to us, but no one ever...

As someone who frequently orders products from abroad, I advise against using UPS for international shipping. My recent experience with the company has been disappointing, to say the least. On February 28, 2023, a package I had ordered from France was sent through UPS with tracking number 46960. It ...

For exactly 2 weeks, the UPS courier company has been unable to process my package that arrived from abroad with a value of fewer than 150 euros and a weight of less than 30 kg. Every day that the warehouse is closed, the fee increases. I've called dozens of times and received responses saying we're...

Hello, I'm writing to say that I'm not happy with the service that UPS Turkey has given me. The last four numbers of my tracking number are 0813. My package arrived in the country on February 6, 2023, but I still haven't gotten it. I have called their customer service line at 0850 255 00 66 many tim...

Recently, I used UPS Express Cargo to send a package, and it arrived in the country on the 23rd. After sending off all the required paperwork for customs clearance, I have heard nothing as of today, December 31. In spite of customer service's assurances that the relevant department would work expedi...