UPS Courier Failed to Arrive at My Pickup Time

I scheduled a courier pickup from UPS Kargo for today at my address in Kayseri. Although I made an appointment for 2:00 PM, I was ready and waiting at my workplace, but by 3:30 PM, no courier had arrived and I had not received any phone call. My workplace was open, and I had specifically made sure to be available during the scheduled time window, yet the courier service was not provided.

I have a service request with the reference number Y1263B. Because the courier did not arrive on time, my work schedule was disrupted and I was unable to send my package. I request that the reason the scheduled courier service was not provided be investigated, that I be informed of the outcome, and that appointment times be honored in the future.