On 11.11.2025, I ordered a Tonny Black children’s thermal-soled shoe through Trendyol. After experiencing yet another Sürat Kargo issue—as I had previously complained about—my order was cancelled by Trendyol on 21.11.2025 around 10:00 without my approval or consent. My order number is 9938837148. When I contacted Trendyol customer service after the cancellation, I was told that the product “could not be supplied,” yet I can clearly see that the same item is still available for sale. I do not accept that my order was cancelled unilaterally while the product remains listed and that I was told it could not be supplied. I request that the Tonny Black children’s thermal-soled shoes I originally ordered be resent to me under the same conditions, and that the inconvenience and loss I experienced during this process be compensated. I also want an investigation into why my order was cancelled without my consent and a clear explanation and solution provided to me.
My Trendyol order numbered 9379893852, which I placed on Trendyol on 21.04.2025, was automatically canceled on 25.04.2025. When I spoke with a Trendyol customer representative about the issue, they told me that my order was canceled because the item was out of stock. However, when I checked, I saw t...
I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
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