Tracelo Repeated Unauthorized Charges – Standard Bank Refund Request

I am a Standard Bank customer in South Africa and I am being charged repeatedly for a Tracelo subscription without my consent being properly respected. Since yesterday, Tracelo has been trying to take money from my Standard Bank account every day, with transactions such as R12 twice a day and R8. Even though some payments appear as declined or pending, the system keeps trying to debit my account and is causing me financial stress and inconvenience. When I try to cancel the Tracelo subscription, the system tells me that I do not have an account with them, but at the same time Tracelo continues to appear on my bank transaction history and attempts to take money from my account. Because of this contradiction, I am unable to stop these charges on my own. I request that this situation be investigated urgently, that all unauthorized or incorrect Tracelo subscription attempts on my Standard Bank account be stopped immediately, and that any amounts already debited be refunded to me. I also ask for written confirmation that my details will no longer be used for any Tracelo subscription or payment.