Tracelo Processes Unauthorized R12.50 Fee on Debit Card

I noticed that an amount of R12.50 was debited from my bank card on 02 September by Tracelocom, even though I have never purchased or subscribed to any Tracelocom service. This is an unauthorized transaction and I do not accept any charges from Tracelocom on my account. I have not been informed of any agreement, subscription or service and I did not give consent for this debit. I request that the R12.50 taken from my account be fully refunded and that any existing or future debits or subscriptions in my name with Tracelocom be immediately cancelled and blocked. I also ask for written confirmation explaining how my details were used and what measures will be taken to prevent this from happening again.