Tracelo Scam: Unauthorized Billing And Hidden Monthly Fees

I am writing to raise a complaint about an unauthorized charge of 200 dollars made by Tracelo to my credit card on October 14, 2026, even though I did not intend to continue using your service and did not authorize this renewal. I originally paid only for an initial paid trial and decided not to continue, as I did not find the service sufficiently useful and received no meaningful follow‑up or added value. Since that trial, I have not used your service a second time, have not requested any further service, and did not knowingly agree to a full membership renewal. Despite this, my credit card was charged 200 dollars for a renewal. I contacted my bank in Vietnam about this unauthorized charge, but they refused to resolve the situation and directed me back to the merchant. I find it unreasonable and unfair to charge a full renewal fee solely on the basis that the trial was not cancelled in time, especially when there has been no active use of the service or additional benefit provided. In addition, I have seen many other complaints online regarding your billing and subscription practices, which makes me concerned about the transparency of your renewal process and how clearly it is communicated to customers. I acknowledge that my account has now been cancelled, but that does not address the main problem, which is the 200‑dollar amount already taken from my card without my clear consent. I therefore request that Tracelo refund this renewal payment in full as a matter of fairness and responsible customer service. If necessary, I am asking you to escalate this issue to a billing supervisor or someone with the authority to review exceptions to your refund policy. I expect this case to be evaluated carefully rather than being dismissed with a generic reference to a no‑refund rule. I request a prompt written response and confirmation that the 200‑dollar renewal charge will be fully refunded to my credit card.