I placed an online order from Touche Prive on 9 May. The dress I received was shorter than I expected and I did not like... the material at all, so I decided to return it. I sent the dress back the next day and followed the return process as described in their instructions. Since then, I have only rece
I bought a dress from Touche Prive’s online store on 24 June and paid 988 TL by credit card. I returned the dress on 24 ...June and the product was delivered back to Touche Prive on 26 June. Despite the return being completed and the product reaching them, my refund has still not been paid to my credit
On April 26, I placed an order through the Touché Privé website for a dress and a shirt. For order number 989532, I paid... approximately $39. However, even after 15 days, the products have still not been shipped, and there has been no progress or update regarding the order status. I have tried contac
I purchased a total of eight dresses from the Touche Prive website on 27 March 2026, with order number 971158. I returne...d six of these dresses because the sizes did not fit me properly; some were too large and some were too tight, and one of the dresses was missing its belt. Despite making the retur
I returned a clothing item I purchased from the Touché Privé website 40 days ago, but no action has been taken regarding... my refund during this entire period. My return request for order number 935998 is still pending in their system, and my payment has not been refunded to my account. During this t
I placed an order from Toucheprive.com with the order number 748006 and bought a pair of pants. In May 2025, I requested... a return for this product and expected the price to be refunded to my card, but until now, the refund has not been made. I paid by card, and I am still waiting for the refund of t
I purchased a dress from the Touche Prive official website with order number #777453. The product was delivered to me on... 21.05.2025, and I returned it on 26.05.2025 in accordance with the return conditions. I was informed that the refund would be made to my credit card, but despite all this time, th
On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was info...rmed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, v...ia Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica
"So it's sad that you're just being understanding. Anyway, at least I got my money back."
The refund for the products I returned to the textile company Touché Privé ...has not been paid for two months. Each time I check my bank account, I see
"They made the payment. They called today and explained the cause of the issue. It was quite late, but the problem was solved."
To the Management of Touché Privé, I am writing to express my deep dissatisfaction with my recent experience with your o...nline store, which has been one of the worst shopping experiences I have ever had. Your website states that shipping takes 3 days, yet my order arrived nearly a week later. I conta
I ordered something from Touché Privé on July 1, 2025, and the order number was #810987. I sent the item back through Ar...as Kargo on July 8 and thought it would take no more than a couple of weeks to get my money back. But it's been more than a month now, and I still haven't gotten my money back. I'v
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were... delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I
I bought two dresses from Touché Privé, but I wanted to return both because I didn't like them. The return request secti...on on the website is incredibly poor, with an incredibly incomplete interface. I requested support when I filed a return, but after numerous messages, I only received a response wi
Touche Privé has been a complete disappointment for me. It has been two months since I bought and returned the item, and... despite my numerous attempts to get in touch, I have not received any substantial response. I took the step of reporting the issue to the Consumer Arbitration Committee, thinking
I placed my order on January 31, 2025. It was delivered to me on February 11, and I returned the items on February 13. S...ince then, I have been waiting for the refund of the returned products, which was approved. On Friday, April 25, I received a message saying: “The refund for your order will be tra
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my... right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere
On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return... was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not receiv
The return package I sent to Touché Privé arrived on May 13, and it has now been 14 business days, but I still haven’t r...eceived my refund. I’ve reached out to them several times, but I haven’t received any responses to my messages. It’s been extremely frustrating to feel completely ignored, particul
On March 22, 2025, I purchased a total of 6 items from the online store of the brand Touche. After receiving the product...s, I returned three of them — a short trench coat, a knit cardigan, and a basic long-sleeve top (wrong color sent) — on March 29 via the company’s designated courier. I have the sh
I’ve been waiting for my refund from Touché Privé for almost three months now, and this situation has escalated from fru...strating to completely unacceptable. I sent back my items on February 12, and even though I followed all the proper procedures, I have yet to see my refund. What frustrates me the
Touché Privé refuses to refund for a returned item which arrived with them on the 5th April 5th, no one answers the phon...e. Emails are a standard reply absolutely shocking customer service. Do not order! They advertise everywhere and they are relatively expensive but no refunds.
