In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund sti...
On November 12, I placed order #889745 from Toucheprive. Even though five days have passed since I placed my order, my items still have not been delivered. My delivery address is: Vanimehmet Mahallesi, 130. Sokak, Seyir Konakları Sitesi, B Block, Apartment 1, Kestel/Bursa. I tried contacting custom...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
On November 11, I placed order #889356 on the Touché Privé website. I paid by credit card and selected Arsuz/Hatay as the delivery address. Today is N...
On June 25, 2025, I purchased a burgundy dress with the code 25y3fım003 from the Touché Privé website under order number #801526. I returned the item within the return period, no later than July 24, using Touché Privé’s contracted shipping company and the return code provided on their website. Howev...
On June 28, 2025, I returned the items from my #807780 order, which I had purchased from the Touché Privé website. My return reached the seller on July 11, 2025. My return shipping tracking number is 5185*******56. The items I returned included a 100% cotton oversized blue shirt and a navy pleated s...
On October 13, 2025, I purchased a “stone-embroidered balloon-sleeve dress” from the Touché Privé website with order number 877536, paying by credit card. Even though weeks have passed since I placed my order, my item has still not been shipped, and I have received no updates of any kind. I paid $56...
I purchased a skirt from Touché Privé through their online store. Although I returned the skirt in June or July, the refund was only processed on Thursday, November 13. Even after waiting such a long time, I noticed that the refund amount was short by $4. My order number is #798639. Although the re...
On June 1, 2025, I made a credit card purchase totaling $110 on Toucheprive.com. Out of the 6–7 items I ordered, I returned three of them during the first week of June: two leopard-print trench coats and one linen kimono. However, the company did not issue my refund for six months, and I was forced ...
"Thank you"
On May 30, 2025, I experienced an incorrect color issue with the shirt I purchased from the Touché Privé store. I returned the item on the same day, a...
On November 8, 2025, I placed order #888182 on the Touché Privé website. My order included two items: an olive knit blouse–skirt set and a brown pleated dress. The package was delivered by Navlungo, but only the olive knit set was sent—my brown pleated dress never arrived. I contacted customer serv...
On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was informed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to ...
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
The refund for the products I returned to the textile company Touché Privé has not been paid for two months. Each time I check my bank account, I see that no refund has been made. The emails I send only receive the response, “We are sorry, your refund will be issued as soon as possible,” but the pay...
On June 18, I ordered the dress with code 799598 from Touché Privé. The product was sent in the wrong size, defective, and not the item I had ordered. On June 30, I requested a return, which was approved, but even after 3 months, my refund of ₺2,741 has still not been processed. Each time I contacte...
To the Management of Touché Privé, I am writing to express my deep dissatisfaction with my recent experience with your online store, which has been one of the worst shopping experiences I have ever had. Your website states that shipping takes 3 days, yet my order arrived nearly a week later. I conta...
I ordered something from Touché Privé on July 1, 2025, and the order number was #810987. I sent the item back through Aras Kargo on July 8 and thought it would take no more than a couple of weeks to get my money back. But it's been more than a month now, and I still haven't gotten my money back. I'v...
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I ...
I bought two dresses from Touché Privé, but I wanted to return both because I didn't like them. The return request section on the website is incredibly poor, with an incredibly incomplete interface. I requested support when I filed a return, but after numerous messages, I only received a response wi...
Touche Privé has been a complete disappointment for me. It has been two months since I bought and returned the item, and despite my numerous attempts to get in touch, I have not received any substantial response. I took the step of reporting the issue to the Consumer Arbitration Committee, thinking ...
I placed my order on January 31, 2025. It was delivered to me on February 11, and I returned the items on February 13. Since then, I have been waiting for the refund of the returned products, which was approved. On Friday, April 25, I received a message saying: “The refund for your order will be tra...
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...
I am writing to share my unfortunate shopping experience with Touche Prive. The brand clearly does not process returns. I sent my return a month ago, but they still haven’t refunded my money. They keep making excuses and deliberately dragging out the process. I’ve contacted their customer service mu...
On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not receiv...