I purchased a Pleated Crepe Dress in cream, size XL, from Touché Europe on 13 August 2026. The dress turned out to be to...o small, so I requested a refund through your system for the amount of 52.47 EUR. Although my refund request was created and is visible in the system, I have still not received any
I am filing a complaint against Touche Privé regarding two clothing orders that I paid for via Bancontact and later retu...rned. Although the company received my returned items more than a month ago, they still have not processed my refunds and are ignoring all my attempts to contact them. The two disp
I ordered a skirt and a shirt from Touché Privé on August 2, which was delivered on August 8. However, when the parcel a...rrived, only the skirt had been shipped, while the shirt was missing entirely. My order number is 1045733. Even though both the skirt and the shirt appear in the order summary, on
I purchased a total of 6 items from Touché Privé. The items I received were both defective and did not match the images ...on the website; additionally, the sizing was inaccurate, and the overall quality was far worse than expected. For these reasons, I returned all of the products via courier; however
I wanted to return the dress I purchased from the Touché Privé website because it did not meet my expectations in terms ...of sizing and style. I shipped the product on July 17, and the company received it on July 20. Despite more than 20 days having passed since then, my refund of $28 has still not be
I created a return request on June 18 for the skirt included in my order placed on the Touché Privé website on June 8. A...lthough nearly two months have passed since then, my refund of $13 has still not been credited to my card or bank account. Despite creating the return request and having this much
I created a return request on July 12 for two items—a scarf-neck dress and a pair of trousers—purchased from Touché Priv...é. Following my request, I handed the products over to the courier on Tuesday, July 14. On the website, the return process indicates that my request was successfully received and r
I created a return request under order number #1009405 for a belted linen dress (Camel, Size L) purchased from Touché Pr...ivé. On June 8, I initiated the return process following the provided instructions and shipped the item on the exact same day via Aras Kargo addressed to Touché Tekstil A.Ş. I pai
I placed an online order from Touche Prive on 9 May. The dress I received was shorter than I expected and I did not like... the material at all, so I decided to return it. I sent the dress back the next day and followed the return process as described in their instructions. Since then, I have only rece
I bought a dress from Touche Prive’s online store on 24 June and paid 988 TL by credit card. I returned the dress on 24 ...June and the product was delivered back to Touche Prive on 26 June. Despite the return being completed and the product reaching them, my refund has still not been paid to my credit
On April 26, I placed an order through the Touché Privé website for a dress and a shirt. For order number 989532, I paid... approximately $39. However, even after 15 days, the products have still not been shipped, and there has been no progress or update regarding the order status. I have tried contac
I purchased a total of eight dresses from the Touche Prive website on 27 March 2026, with order number 971158. I returne...d six of these dresses because the sizes did not fit me properly; some were too large and some were too tight, and one of the dresses was missing its belt. Despite making the retur
I returned a clothing item I purchased from the Touché Privé website 40 days ago, but no action has been taken regarding... my refund during this entire period. My return request for order number 935998 is still pending in their system, and my payment has not been refunded to my account. During this t
I placed an order from Toucheprive.com with the order number 748006 and bought a pair of pants. In May 2025, I requested... a return for this product and expected the price to be refunded to my card, but until now, the refund has not been made. I paid by card, and I am still waiting for the refund of t
I purchased a dress from the Touche Prive official website with order number #777453. The product was delivered to me on... 21.05.2025, and I returned it on 26.05.2025 in accordance with the return conditions. I was informed that the refund would be made to my credit card, but despite all this time, th
On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was info...rmed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, v...ia Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica
"So it's sad that you're just being understanding. Anyway, at least I got my money back."
The refund for the products I returned to the textile company Touché Privé ...has not been paid for two months. Each time I check my bank account, I see
"They made the payment. They called today and explained the cause of the issue. It was quite late, but the problem was solved."
On June 18, I ordered the dress with code 799598 from Touché Privé. The pro...duct was sent in the wrong size, defective, and not the item I had ordered.
To the Management of Touché Privé, I am writing to express my deep dissatisfaction with my recent experience with your o...nline store, which has been one of the worst shopping experiences I have ever had. Your website states that shipping takes 3 days, yet my order arrived nearly a week later. I conta
I ordered something from Touché Privé on July 1, 2025, and the order number was #810987. I sent the item back through Ar...as Kargo on July 8 and thought it would take no more than a couple of weeks to get my money back. But it's been more than a month now, and I still haven't gotten my money back. I'v
In my order number 801384 from Touché Privé, I returned several items with the tracking number 5183*******26, which were... delivered to you on 01.07.2025. Despite trying multiple times and waiting for a long time, I haven’t been able to reach anyone through your customer service number 08502550325. I
I bought two dresses from Touché Privé, but I wanted to return both because I didn't like them. The return request secti...on on the website is incredibly poor, with an incredibly incomplete interface. I requested support when I filed a return, but after numerous messages, I only received a response wi
Touche Privé has been a complete disappointment for me. It has been two months since I bought and returned the item, and... despite my numerous attempts to get in touch, I have not received any substantial response. I took the step of reporting the issue to the Consumer Arbitration Committee, thinking
