I Have Not Received My Refund From Touché Privé for 4 Months
On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was informed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to reach customer service once, and they told me that my return had been received but provided no information about when the payment would be made. All my later calls went unanswered. My order number is #792524, and I made the purchase from Tokat. I am requesting that my refund be deposited into my account as soon as possible.
Dear customer Emine Ç., We are truly sorry for this delay in your refund process. In order to resolve your request, we have completed the processes between our payment systems and our partners. The reflection of your payment to your account may vary depending on your bank. As the Şikayetvar resolution team, we have successfully resolved your complaint. It is very valuable for us that you are satisfied with the resolution of your complaint and that you evaluate us regarding the outcome. If you believe that the issue you experienced is still ongoing, please contact us again. We would be very happy to assist you. Looking forward to seeing you in smooth and pleasant shopping experiences, Touché Şikayetvar Resolution Team
