On June 4, I made an online purchase worth ₺1511 through Touché Privé. I returned the product on June 10, and I was informed that it had been received by the company. However, even after nearly four months, my refund has still not been deposited into my account. During this time, I was only able to reach customer service once, and they told me that my return had been received but provided no information about when the payment would be made. All my later calls went unanswered. My order number is #792524, and I made the purchase from Tokat. I am requesting that my refund be deposited into my account as soon as possible.
On July 17, I returned order #824406, which included three shirts and three dresses I had purchased from Touché Privé, via Aras Kargo. Despite the total purchase amount of ₺8,695, I have not yet received my refund. Since the beginning of the return process, I have not received any update or notifica...
In May, I purchased a dress from Touché Privé’s official website with order number 779519 and returned it mid-month by shipping it from Kayseri. After the return, I did not receive any notification or confirmation email. After waiting one month, on July 10, I emailed the brand because the refund sti...
On May 20, 2025, I purchased multiple items from the Touché Privé website under order number #778850. I returned the products within the return period using the company’s contracted shipping service and the return code provided on their website. As shown in the attachment, the return reached the com...
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